FAQ

SHIPPING

DO YOU SHIP TO INTERNATIONAL CUSTOMERS?

Yes, we do. We have multiple warehouses globally. To avoid custom brokerage charges, we ship from our closest warehouse. However, for certain countries, we do not cover shipping and custom brokerage charges. For more information and details on international customers, please call or email our customer service department.

DO YOU SHIP TO INDIVIDUALS USING THEIR APO AND FPO ADRESSES?

Unfortunately, we do not ship to P.O. or APO addresses. You must provide a complete and valid mailing address. 

DO YOU OFFER FREE SHIPPING?

Yes, we offer free shipping anywhere in the United Kingdom (UK) for all orders over £500.

WHAT WILL MY SHIPPING CHARGES BE?

Because of the nature of our merchandise, it is difficult to give precise shipping costs online. However, we have pre-arranged shipping plans to suit your needs.

HOW QUICKLY WILL I RECEIVE MY ORDER?

Most orders placed before 3:00 PM are shipped the same business day. However, in the event we are experiencing a high volume of product demand, it may take up to 1-2 business days.

DO I HAVE TO PAY CUSTOMS BROKERAGE CHARGES?

To avoid customs brokerage charges, we ship from our closest warehouse. We have three locations: one in Canada, one in the United States and one in the United Kingdom. However, we will not be held responsible for any customs brokerage charges.

HOW CAN I TRACK MY ORDER?

We provide a tracking number on all orders once they are shipped. You will receive a confirmation email with a tracking number once we ship your merchandise.

PRICING

DO YOU HAVE A MINIMUM ORDER?

Our minimum order is £50. If your order is under £50, a £10.00 service charge will be added to your cart. (UK)

HOW MUCH IS YOUR HANDLING FEE?

We do not charge any handling fee. However, for orders under £50, there is a £10.00 service charge added to your cart.

DO YOU OFFER VOLUME DISCOUNTS?

We offer quantity breaks on certain products as shown in our catalog and website. If you have larger quantities or special requirements, please contact our customer service team.

PAYMENTS

WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

We accept Debit, Visa, Mastercard and Amex. We also accept NET30 payment terms for existing Noble accounts. To open an account, or for more information, please contact our customer service department.

WHEN WILL I BE CHARGED?

For your convenience, we only charge your card once your merchandise has been shipped.

WHERE DO I GET MY REFUNDS?

We reimburse the card you used for payment. We refund automatically with an RMA number. You will not be reimbursed without approval of an RMA number.

CUSTOM PACKAGING

WHAT IS CUSTOM PACKAGING?

Custom packaging is one of our specialist services. We bring your ideas and vision to reality. We create a personalized touch on every box, display, bag, tray and much more with complete customization to meet your branding or design needs.

CAN YOU DESIGN MY PRODUCT/LOGO FOR ME?

If you do not have artwork or a logo, one of our specialists will guide you along the steps. Note: for logo creation extra fees may be applied. Contact a customer service agent for more information on our custom packaging process.

CAN YOU CONVERT MY LOGO INTO A VECTOR FOR ME?

Yes, however we will charge a conversion fee depending on the complexity of your design. Get in touch with Noble for more details. If a proper vector file is not provided (i.e. Adobe, Illustrator, Corel Draw), artwork charges will be applied. Artwork charge: £30.00/per hour. Minimum charge: £15.00.

WHAT IS THE LEAD TIME FOR CUSTOM PACKAGING?

Lead time depends on the complexity of the product. We will provide you with an estimate wait time along with the quotation.

PRINTING INFORMATION

HOW LONG DOES IT TAKE TO PRINT ITEMS?

Printing on in-stock items takes approximately 10-12 business days after artwork approval. In the event we are experiencing a high volume of product demand, it may take longer. We will notify you.

CAN I RETURN PRINTED ITEMS?

Imprinted items are not eligible for returns.

HOW MUCH DO YOU CHARGE TO CREATE A LOGO?

Artwork charge is £30.00/per hour. A minimum charge of £15.00 will be applied.

WHAT FORMAT DO I NEED FOR MY LOGO WHEN SUBMITTING FOR PRINT?

Logo or artwork must be submitted in vector (.eps or .ai)

RETURNS

HOW DO I MAKE A RETURN?

Returns must be made within 30 days of the invoice date. Returned items must be in unused condition. NOBLE will not accept a return of any item with scratches, marks, blemishes, signs of wear on the product, the tags, or the case, or signs of alterations. We do not accept returns without an RMA number. To request an RMA, please email or contact our customer service team.

HOW LONG DO I HAVE FOR RETURNS?

Returns must be made within 30 days of the invoice date. We will not accept any returns past the 30 days.

HOW CAN I GET AN RMA?

You must request an RMA to return your merchandise. To get an RMA simply email or call our customer service team.